Wednesday, May 6, 2020
Human Service Organizations and Social Work practice
Questions: Analyse current theoretical debates relevant to human service organisations, and explore the implications for Social Work practice. 1) What theories guide the establishment and development of human service organisations and the frameworks of managing social work practice. 2) What are the current debates around funding of, and managing human services and social work practices. Answers: Introduction: Focus has been made towards improving the service provided in the social service organizations. Various approaches have been made towards building a better scenario that the service seekers are expecting a good quality service from the service providers. The importance of customer satisfaction cannot be neglected in the age of intense competition (Payne, 2014). In fact, the management of these organizations are focusing greatly towards creating a better work place with better service providers. The discussion is based on analysing the various theories relevant to human service organization and its implications in Social Work Practices. Several theories based on the same concept will be critically evaluated and an understanding will be reached towards making use of these relevant theories in practices. Along with these, the theories that manage the social work practices will also be taken into account and the debates made around funding these theories will also be considered. For meeting the same criteria a detail research with the help of available books and journals on the same topic will be used. Theories related to Human Service Organization: Human service organizations including nursing and other human service centres follows certain theories known as the applying theories or integrated theories that are taught mostly at the time of educating the people related to the service organizations. However, this approach is not sufficient enough to support the working process in the current scenario. Training the staffs and developing a set agenda of the organization has become the primary goal of these organization. According to Healy, (2014), the complexity of the service organizations are increasing and it requires a lot of effort to be put to encounter with these challenges frequently. It has been stated by Rubin and Babbie (2016) that, it is advisable to avoid any kind of assumptions, prejudices and stereotypes because all these things lead to discrimination and ultimately oppression among the service users. In fact it has been commented by Babbie, (2015) that if better results are expected to obtained then the people worki ng in the service organizations must be motivated to take the extra initiative towards making a adopting a common approach towards the working. Argument has been made by Engel and Schutt, (2016), that there can be no specific theory laid for the purpose of service organizations and it is completely the common sense of the individual to take initiative to operate and work in different conditions and circumstances. A theory has been proposed by Munson and Saulnier (2014), According to this theory, training the individual kin the service place can lead to better situation and the person would be able to approach the situation well. In this respect, the importance of the role of a leader might be discussed. It is the leader of a group who is responsible for moulding the members of his or her team (Milner, Myers OByne, 2015). A leader is expected to be aware of the various situations and is also available with a number of solutions to deal with those situations. As opined by Haslam et al., (2014), a leader is one who has great knowledge and experience about the organization and the type of work they does and thus, they are the b est mentor for a team. As stated by Giulbert and Terrell, (2013), that the performance of an individual at work also improves with time and experience gathered by the person in lieu of time. In this respect, the concept of Learning cycle can be discussed here. According to this theory, an individuals capability increases with step by step. The first step of this is no doubt the learning process that is taught in the school level. Thus, when one learns the things taught in school first stage towards the betterment of work experience are fulfilled (Zastrow, 2013). This is known as the Kobes model of learning. This has showed the path that in order to achieve better results in the future kin the work place, it is expected that one should focus on the learning approaches made towards the person. Post this stage is the experience stage. It has been said by northouse, (2015), that this stage is more important than the learning stage because the previous stage included just the theoretical approach but this stage includes a practical learning in the field of work place. A person gaining much experience can become eligible to guide others or perform better than the person having better knowledge in the same field. In fact, as per the view point of Sue et al., (2016), this model is much positive and optimistic model of leaning and acknowledging the efficiency of an individual in the service work place. In this respect, it can be also said that there has been considerable increase in the new joiners in the sector of social care and services. The opportunities of this particular stream are increasing and this has been viewed by the aspirants. In this scenario, the expectation of people in getting better return from the profession that they are choosing increases and this automatically leads to the fact that these people require adequate training for the sake of understanding the nature of the sector and give the best of their ability. Thus, the importance of training in this matter is very crucial. Implication of theories in Social Work Practices: The theories can be applied in the actual work practices as well. It is expected that the persons working in the service providing organization must be trained swell before assuming the person capable of conducting their duty. For the training purpose, it is expected that the organization must have a team of professionals who are experts in the field of servicing people and they would become the guide and philosophers for the other members of the team (DuBois Miley, 2013). In order to check the efficiency of the novice, it is recommended that a test or examination is taken and it is only when the person passes the test, he or she is expected to generate better results in the organization. As stated by Walsh (2014), full learning takes time and the candidates must b e given enough time and proper guidance to understand the scenario that they could act better. It is not easy to achieve professionalism within a short period of time. A distinctive knowledge and proper understanding are the keys to achieve the professional attitude in the work place along with the other colleagues present in the organization. In case of social work and nursing there lay a great difference. A nurse helping the patients to recover from their illness is definitely conducting a social work, but for the same the person is being paid (Germain, 2013). Thus, the service no longer remained a social serviced but becomes a profession. In this respect, it has to be mentioned that the customers are changing and so is their expectation and behaviour. When people are paying for any kind of service, they are expecting a better and fruitful result from the service. Thus, if the nurses or the other persons related to the service providing organization are not able to perform well, the organization is not supposed to get good feedback and would run in loss. The influence of the presence of the competitors cannot be neglected (Thompson, 2015). Once a person is offered with better services from a particular organization, the person is bound to visit the place again. The reverse is also true that once dissatisfied, there remai ns very less scope for the person to visit the same place again. Thus, safety likes in the fact that the management of the service providing organization must focus towards the betterment of the working of the organization. Social work on the other hand is a great approach towards the society and its betterment. People who are related to social services have an ambivalent attitude towards the society and other operation. As pointed out by Bullis, (2013), certain people are radically influenced by the condition of the society and thus they prefer to perform some activities that would benefit the society and other crisis situation that the world is facing. These people do not expect much in return but they are satisfied with the approaches made by them. By the end of this factor, it can be said that no wonder the importance of developing a positive attitude towards the servicing of the customers or rather service providers is very high (Fay, 2014). Conclusion: The arguments and the concepts that have been discussed made it clear that people working in the service based organization are needed to be much aware of the happenings around the. It is their instinct and common sense that would help them to recognize the issue and suggest them the right approach towards the same. The training and knowledge theory widened the horizon of the importance of experience that an individual gathers in the work place. It is thus expected that person having better experience are more reliable and centric towards meeting the challenges faced by an organization. Reference list: Babbie, E. (2015).The practice of social research. Nelson Education. Bullis, R. K. (2013).Spirituality in social work practice. Taylor Francis. DuBois, B. L., Miley, K. K. (2013).Social work: An empowering profession. Pearson Higher Ed. Engel, R. J., Schutt, R. K. (2016).The practice of research in social work. Sage Publications. Fay, B. (2014).Social theory and political practice (RLE social theory). Routledge. Germain, C. B. (2013).Social work practice. Columbia University Press. Gilbert, N., Terrell, P. (2013).Dimensions of social welfare policy. Pearson Higher Ed. Haslam, S. A., van Knippenberg, D., Platow, M. J., Ellemers, N. (Eds.). (2014).Social identity at work: Developing theory for organizational practice. Psychology Press. Healy, K. (2014).Social work theories in context: Creating frameworks for practice. Palgrave Macmillan. Milner, J., Myers, S., O'Byrne, P. (2015).Assessment in social work. Palgrave Macmillan. Munson, C., Saulnier, C. F. (2014).Feminist theories and social work: Approaches and applications. Routledge. Northouse, P. G. (2015).Leadership: Theory and practice. Sage publications. Payne, M. (2014).Modern social work theory. Palgrave Macmillan. Rubin, A., Babbie, E. (2016).Empowerment Series: Research Methods for Social Work. Cengage Learning. Sue, D. W., Jackson, K. F., Rasheed, M. N., Rasheed, J. M. (2016).Multicultural Social Work Practice: A Competency-Based Approach to Diversity and Social Justice. John Wiley Sons. Thompson, N. (2015).Understanding social work: preparing for practice. Palgrave Macmillan. Walsh, J. (2014).Theories for direct social work practice. Nelson Education. Zastrow, C. (2013).Brooks/Cole Empowerment Series: Introduction to Social Work and Social Welfare. Cengage Learning.
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